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What’s included FAQ
Answers use three buckets: Included · Usually not · Ask the resort. The voucher wins if anything conflicts.
Flights & transfers
What flights and transfers come with the package?
IncludedRound-trip flights on the package story (Atlantic gateway via hub) and airport–hotel transfers named on the voucher.
Usually notSeat upgrades, extra bags beyond the airline’s included allowance, change fees.
Ask the resort / airlineExact bag rules and flight times on your ticket.
Meals & drinks
What does the all-inclusive plan actually cover?
IncludedMeals and drinks under the all-inclusive plan for your property.
Usually notTop-shelf liquor, some specialty restaurants, room-service surcharges — varies by resort.
Ask the resortWhat’s on the AI wristband vs paid à la carte.
Tips & resort fees
Do I need to tip, and are there resort fees?
Ask the resort / check voucherTipping culture and any mandatory fees differ by property. We don’t set a rule here.
Wi-Fi, towels, fitness
Is Wi-Fi free? What about towels and the gym?
Usually includedBasic Wi-Fi, beach/pool towels, fitness room access — confirm at check-in.
Ask the resortPremium Wi-Fi speed, towel deposit cards, spa (almost always extra).
Nicer dinner night (Riviera Maya Couples AI)
How does the “one nicer dinner night” work?
Included in the package storyOne nicer dinner night.
Ask the resortWhich restaurant, what night, and whether you need a reservation on arrival.
Kids club (Punta Cana Value AI)
Is there a kids club, and is it included?
When the property fitsKids-club access is part of the family/value angle.
Ask the resortAges, hours, and whether registration is Day-1 or next morning.
Excursions & water sports
Are tours and water sports included?
Usually not in the base AIMotorized water sports, off-site tours, scuba courses.
Ask the resortWhat non-motorized gear is free (kayaks, snorkel at the beach) vs desk-booked.
Travel insurance
Is travel insurance included?
Your choice. We don’t sell or recommend a policy — bring whatever you already decided.
Season note (Punta Cana Value AI)
What does the hurricane-window flag on the Punta Cana card mean?
The package card flags the Caribbean hurricane-window months (roughly Jun–Nov). That’s a planning label on the merch card — not a forecast. Check your own dates and comfort level before you buy.
Quick plugs by package
| Package | Confirm on voucher / at desk |
|---|---|
| Cancún Midweek Escape | 4★ AI Hotel Zone or Costa Mujeres style; tower vs beach wing if listed |
| Riviera Maya Couples AI | Adults-leaning age policy; dinner-night restaurant |
| Punta Cana Value AI | Kids-club hours; season window on your travel dates |
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